Streamlining recurring payments for businesses worldwide
GoCardless is a leading fintech company headquartered in Clerkenwell, London, specializing in recurring payments. With over 100,000 businesses relying on its services, GoCardless processes more than $130 billion annually across 30+ countries. The company has raised $634.5 million in funding, includi...
GoCardless offers enhanced maternity, paternity, and shared parental pay, along with 27 days of holiday (excluding bank holidays) and a work-away sche...
GoCardless fosters a culture focused on innovation and efficiency in the subscription economy. The company emphasizes leveraging technology, such as i...
GoCardless • Riga, Latvia
GoCardless is seeking a Customer Operations Performance Manager to optimize and scale operational processes within the Customer Operations team. This role is essential for supporting customer journeys and enhancing operational efficiency.
You have a strong background in customer operations, ideally with experience in performance management and process optimization. You understand the importance of creating sustainable operational processes that align with business objectives. Your analytical skills allow you to assess performance metrics and identify areas for improvement. You are a collaborative team player who enjoys working closely with cross-functional teams to drive operational excellence. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges as they arise. You are committed to delivering exceptional customer experiences and understand the impact of operational efficiency on customer satisfaction.
In this role, you will be responsible for scaling and optimizing operational processes within the Customer Operations team. You will work closely with team members in Riga and Leeds to ensure that the company's objectives are met. Your focus will be on creating sustainable processes that enhance the customer journey from day one. You will analyze performance metrics to identify trends and areas for improvement, implementing changes as necessary to drive efficiency. You will collaborate with various departments to ensure alignment on operational goals and customer needs. Your role will also involve training and supporting team members to ensure they have the tools and knowledge needed to succeed. You will play a key role in fostering a culture of continuous improvement within the team.
At GoCardless, we are committed to supporting our employees and fostering an inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional development. You will be part of a dynamic team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to transform the way businesses collect and send payments, and make a meaningful impact in the Open Banking industry.
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