Technical Support Engineer II

Who you are

You have experience in technical support, ideally with a focus on hardware and software solutions. You are skilled at troubleshooting complex issues and have a strong customer service orientation. You thrive in collaborative environments and enjoy working with cross-functional teams to improve support processes. You are detail-oriented and possess excellent communication skills, enabling you to convey technical information clearly to customers and team members alike. You understand the importance of customer satisfaction and are committed to providing world-class support.

What you'll do

In this role, you will be responsible for resolving complex customer problems related to Samsara's products and services. You will work closely with other support engineers across multiple locations to ensure that customer issues are addressed promptly and effectively. Your role will involve diagnosing technical issues, providing solutions, and documenting your findings to improve future support efforts. You will also participate in team meetings to discuss ongoing challenges and share best practices with your colleagues. Your contributions will help enhance the overall customer experience and support the company's mission to improve physical operations through IoT technology.

What we offer

At Samsara, you will be part of a dynamic team that is shaping the future of connected operations. We offer a supportive work environment where you can grow your skills and make a meaningful impact. You will have access to ongoing training and development opportunities to enhance your technical expertise. Our company culture values collaboration, innovation, and a commitment to customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.