Associate Customer Project Manager – Mechanical

Who you are

You are an aspiring Associate Customer Project Manager with a strong service mentality and a knack for making connections. You thrive in environments where you can find creative solutions to customer challenges, ensuring their needs are met with speed and quality. Your technical and communication skills are essential in supporting our US-based customers across multiple industries, and you have a mindset geared towards continuous learning and improvement.

You understand the importance of collaboration and are eager to work with cross-functional stakeholders to address customer needs and resolve issues. Your agility in adapting to various situations will help you facilitate effective solutions, ensuring that our customers receive the best possible service. You are excited about the opportunity to contribute to a world-class organization that values diversity and the contributions of all teammates.

Desirable

While not required, experience in project management or customer service within a technical environment would be beneficial. Familiarity with manufacturing processes or supply chain logistics could also enhance your ability to support our customers effectively.

What you'll do

In your role as Associate Customer Project Manager, you will support program management teams by collaborating with manufacturing teams across Fictiv’s global centers. You will play a key role in addressing customer inquiries and facilitating solutions that enhance the velocity and quality of their delivered products. Your responsibilities will include coordinating with various stakeholders to ensure that customer expectations are met and exceeded.

You will assist in managing customer projects from inception to completion, ensuring that all aspects of the project align with customer requirements and timelines. Your role will involve regular communication with customers to provide updates and gather feedback, which will be crucial in refining our processes and improving customer satisfaction.

You will also be responsible for identifying potential issues before they escalate, using your problem-solving skills to implement effective solutions. By fostering strong relationships with customers and internal teams, you will contribute to a collaborative environment that prioritizes customer success.

What we offer

Fictiv offers a supportive work environment where you can grow your skills and advance your career. We value continuous learning and encourage our employees to take on new challenges and responsibilities. You will have the opportunity to work with a diverse team of professionals who are dedicated to helping hardware innovators build better products faster.

We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Our culture promotes inclusivity and celebrates the contributions of all team members, ensuring that everyone feels valued and empowered to succeed. Join us at Fictiv and be part of a mission-driven organization that is transforming the manufacturing landscape.