Program Manager, User Onboarding & Compliance

Who you are

You have a strong background in program management, particularly in user onboarding and compliance within the fintech sector. With a deep understanding of compliance policies such as Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML), you are adept at navigating complex regulatory environments. Your experience in risk and compliance has equipped you with the skills to drive process improvements and optimize workflows effectively.

You are highly organized and possess excellent communication skills, enabling you to influence cross-functional teams, including Policy, Product, Engineering, and Operations. Your analytical mindset allows you to utilize methodologies like Six Sigma and root cause analysis to identify areas for improvement and implement effective solutions. You thrive in high-growth environments and are comfortable operating at scale, ensuring that compliance measures align with business objectives.

Your prior experience in a B2B fintech environment has given you insights into the unique challenges and opportunities within the industry. You understand the importance of building trust with users, regulators, and partners, and you are committed to advancing Stripe's mission through effective onboarding strategies.

Desirable

Experience with kaizen methodologies is a plus, as it complements your approach to continuous improvement. Familiarity with financial services regulations and compliance frameworks will further enhance your ability to contribute to Stripe's goals. You are eager to learn and adapt, always looking for ways to enhance your skill set and stay ahead in the rapidly evolving fintech landscape.

What you'll do

As the User Onboarding Program Manager at Stripe, you will design and manage programs that align with the company's compliance objectives. Your role will involve developing a prioritized list of improvements to onboarding processes, ensuring that they meet regulatory standards while facilitating user growth. You will collaborate closely with various teams to implement changes that enhance user experience and compliance.

You will be responsible for analyzing existing onboarding policies and identifying areas for enhancement. By leveraging your expertise in KYC, KYB, and AML, you will ensure that Stripe's onboarding processes are robust and effective. Your ability to influence stakeholders will be crucial as you advocate for necessary changes and improvements.

In this role, you will also monitor compliance metrics and report on the effectiveness of onboarding strategies. Your insights will help shape future initiatives and ensure that Stripe remains a leader in compliance within the fintech industry. You will play a critical part in building and maintaining trust with users and regulators alike, contributing to the overall success of Stripe's mission.

What we offer

At Stripe, you will be part of a dynamic team that is dedicated to building innovative solutions for businesses worldwide. We offer a collaborative work environment where your contributions will have a direct impact on our mission to increase the GDP of the internet. You will have the opportunity to work with talented professionals who are passionate about what they do and committed to making a difference.

We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will have access to resources that support your career advancement and help you stay at the forefront of the fintech industry. Join us at Stripe and be part of a team that is shaping the future of financial infrastructure.