Customer Success Manager

Who you are

You have a strong intrinsic motivation to help others find solutions to their challenges — your dedication to customer success drives you to ensure clients realize their full potential with HubSpot's software. You possess excellent communication skills, allowing you to engage effectively with multiple customers daily, ensuring they are maximizing their investment. You are proactive in monitoring customer health and creating risk mitigation plans when necessary, demonstrating your commitment to customer satisfaction.

You have experience in managing a book of business, quickly grasping core metrics and expectations — you take ownership of the customer’s post-sale experience and are accountable for their success. Your ability to formalize management strategies and create action plans for at-risk customers showcases your analytical skills and strategic thinking. You are adept at identifying growth opportunities within your customer base, ensuring that you not only maintain but also expand their investment in HubSpot.

You thrive in a performance-based environment, where skill development and career progression are prioritized — your ambition drives you to continuously improve and seek out new challenges. You understand the importance of building trust with customers and are dedicated to fostering long-term relationships that lead to increased satisfaction and renewal rates.

Desirable

Experience in a customer-facing role within a SaaS environment is a plus — familiarity with HubSpot's platform will give you an edge in understanding customer needs and challenges. A background in sales or account management can also enhance your ability to identify and develop new opportunities for customers.

What you'll do

As a Customer Success Manager at HubSpot, you will own and manage a portfolio of customers, ensuring they receive exceptional service and support. You will engage with customers through scheduled and ad hoc phone calls, helping them navigate the HubSpot software and maximize its value. Your role will involve monitoring customer health metrics and creating risk mitigation plans for those who may be at risk of churn.

You will be responsible for formalizing your book of business management, creating actionable plans for customers while identifying opportunities for growth. Your ability to route the correct internal resources to address product-related questions will be crucial in providing timely and effective support. You will also play a key role in driving customer engagement, ensuring that clients are not only satisfied but also see the value in expanding their usage of HubSpot's platform.

In this role, you will collaborate with various internal teams to ensure that customer feedback is communicated effectively, contributing to product improvements and enhancements. Your insights will help shape the customer experience and drive initiatives that lead to higher satisfaction and retention rates.

What we offer

HubSpot offers a dynamic work environment where you can grow your career through skill development and performance-based progression. You will have the opportunity to work remotely, providing you with flexibility while being part of a supportive team. We encourage you to apply even if your experience doesn't match every requirement — your motivation to help others and commitment to customer success are what truly matter.

Join us at HubSpot, where our mission is to help millions of organizations grow better. You will be part of a team that values trust, collaboration, and a customer-centric approach, making a real impact on the lives of our clients.