The work management platform for every team
Smartsheet is a leading cloud-based work management platform headquartered in Bellevue, WA, that empowers organizations to plan, track, and report on work efficiently. Founded in 2005, Smartsheet has raised $128.3 million in funding and is recognized as the first work management Unicorn to achieve $...
Smartsheet offers a comprehensive benefits package including a lucrative Employee Stock Purchase Program with a 15% discount, up to 24 weeks of parent...
Smartsheet fosters a culture that prioritizes remote work flexibility and collaboration across teams. The company is focused on empowering employees t...
Smartsheet • San Jose, CR
Smartsheet is seeking a Customer Success Associate to manage customer accounts and ensure high satisfaction and retention. You'll be the primary contact for customers, providing guidance and resolving issues. This role requires strong communication skills and familiarity with Smartsheet.
You are a proactive individual with a passion for customer success and a desire to help clients achieve their goals. You have excellent communication skills and can effectively manage relationships with a diverse set of customers. Your ability to understand customer needs and provide tailored solutions is key to your success in this role. You thrive in a collaborative environment and are eager to learn and grow within the company. You are comfortable working in a hybrid setting, balancing remote work with in-office training and meetings as needed.
As a Customer Success Associate at Smartsheet, you will be responsible for managing a portfolio of customer accounts, ensuring they receive the support and guidance needed to maximize their use of our products. You will engage with customers regularly to understand their success criteria and address any questions or issues they may have. Your role will involve providing technical leadership and insights to help customers achieve their goals, ultimately driving high renewal rates and customer satisfaction. You will collaborate closely with the Sr. Manager of Customer Success and other team members to share best practices and improve customer engagement strategies. Your expertise in Smartsheet will be essential as you guide customers through their journey, helping them unlock the full potential of our platform.
At Smartsheet, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to develop your skills and advance your career in customer success. We provide a supportive culture that values collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Our hybrid work model allows for flexibility, ensuring you can balance your professional and personal life effectively. Join us and be part of a team that is dedicated to helping customers achieve their goals and drive meaningful results.
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