Embedded Technical Account Manager (Onsite)

Who you are

You have a strong background in technical account management, with experience in building and maintaining strategic partnerships with key customers. Your ability to communicate effectively and advocate for customer needs is essential, as you will be the primary point of contact for stakeholders. You thrive in a collaborative environment, working closely with cross-functional teams to provide insights into customer challenges and influence product roadmaps. You are committed to delivering exemplary technical support and customer service, ensuring that Axon's solutions align with customer requirements. Your passion for technology and dedication to customer success drives you to constantly seek ways to optimize workflows and enhance user experiences.

Desirable

Experience in the public safety or justice sectors is a plus, as it will help you understand the unique challenges faced by Axon's customers. Familiarity with project management methodologies and tools will enable you to effectively manage customer projects and deliver results. A proactive approach to problem-solving and a willingness to learn about Axon's products and services will set you apart in this role.

What you'll do

As a Technical Account Manager at Axon, you will take ownership of customer relationships, ensuring that stakeholders achieve their operational goals using Axon's products. You will provide technical expertise and project management support, helping customers navigate the complexities of implementing and utilizing Axon's solutions. Your role will involve collaborating with various teams within Axon, including engineering and product management, to relay customer feedback and influence product development. You will also be responsible for conducting training sessions and workshops to empower customers to make the most of Axon's technology. Your commitment to customer advocacy will be crucial in driving long-term partnerships and ensuring customer satisfaction.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and collaboration. We offer a supportive work environment where you can grow professionally while making a meaningful impact on society. You will have the opportunity to work with cutting-edge technology and contribute to projects that enhance public safety and justice. We believe in empowering our employees and providing them with the resources they need to succeed. Join us in our mission to protect life and enable transparency through innovative technology.