Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box • Boston, MA, United States
Box is seeking a Customer Success Manager to ensure enterprise customers are successful and satisfied with their platform. You'll be responsible for onboarding accounts and driving usage. This role requires strong customer relationship skills and a focus on customer satisfaction.
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your experience includes effectively onboarding clients and ensuring they derive maximum value from the products and services offered. You excel at building strong relationships with customers and have a knack for understanding their needs and challenges.
You are data-driven and can analyze customer usage patterns to identify opportunities for increased engagement and satisfaction. Your communication skills are top-notch, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You thrive in collaborative environments and enjoy working closely with cross-functional teams to drive customer success initiatives.
Experience in the content management or enterprise software space is a plus. Familiarity with AI-driven solutions and how they can transform business workflows will set you apart. You are proactive in seeking out solutions and are comfortable navigating challenges that arise in customer interactions.
In this role, you will work closely with both new and existing enterprise customers to ensure they are successfully onboarded onto the Box platform. You will guide them through the initial setup and help them understand how to leverage the platform to meet their specific needs. Your goal is to spur usage in the early stages and maintain ongoing engagement to drive high customer satisfaction.
You will regularly check in with your accounts, providing support and resources to help them maximize their use of Box. This includes conducting training sessions, sharing best practices, and addressing any concerns they may have. You will also gather feedback from customers to inform product improvements and enhancements.
Collaboration with internal teams is key; you will partner with sales, product, and support teams to ensure a seamless customer experience. You will be responsible for tracking customer health metrics and identifying at-risk accounts, implementing strategies to mitigate churn and enhance retention.
At Box, you will be part of a mission-driven organization that is transforming how businesses manage their content. We offer a dynamic work environment where innovation is encouraged, and your contributions will directly impact our customers' success. You will have access to ongoing professional development opportunities and the chance to work with a talented team dedicated to excellence in customer service.
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