Senior Director, Professional Services

Who you are

You have extensive experience in professional services leadership, ideally within the software or technology sector. Your background includes managing diverse teams and delivering exceptional customer experiences, ensuring that clients maximize the value of the solutions provided. You are adept at fostering collaboration across various teams, including engineering and product management, to drive successful outcomes for customers. You understand the importance of AI in modern software development and are committed to integrating innovative solutions into service delivery. Your leadership style emphasizes empowerment, knowledge sharing, and continuous improvement, creating an environment where team members can thrive. You are comfortable working in a remote setting and have experience managing teams across different time zones, ensuring effective communication and collaboration.

Desirable

Experience with DevSecOps platforms or similar technologies is a plus. Familiarity with AI-driven solutions and their application in professional services will set you apart. You may also have a background in consulting or customer success, providing you with a unique perspective on client needs and expectations.

What you'll do

As the Senior Director of Professional Services, you will be responsible for the strategic direction and operational management of GitLab's services delivery across EMEA. You will lead a distributed team of managers, architects, engineers, and other professionals, ensuring that they are equipped to deliver high-quality services that meet customer needs. Your role will involve setting clear objectives and performance metrics for the team, monitoring progress, and making adjustments as necessary to achieve desired outcomes. You will collaborate closely with product and engineering teams to ensure that service offerings align with product capabilities and customer expectations. Additionally, you will engage with key clients to understand their challenges and work with your team to develop tailored solutions that drive success. You will also be responsible for developing and implementing best practices in service delivery, ensuring that the team remains at the forefront of industry trends and innovations.

What we offer

GitLab offers a flexible and inclusive work environment where you can thrive. You will have the opportunity to work with a talented team dedicated to transforming the software development landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, innovation, and the importance of every team member's voice. Join us in co-creating the future of software development and making a meaningful impact in the industry.