Empowering borrowers and savers with fair finance
Zopa is a leading UK fintech company headquartered in London, specializing in personal loans, savings accounts, and credit cards. Since its founding in 2005, Zopa has lent billions and launched its bank in 2020, recently acquiring the 'buy now, pay later' platform DivideBuy. With $972.9 million in f...
Zopa offers 25 days of holiday, increasing to 30 with tenure, plus 16 weeks of full pay for new parents. Employees can work from abroad for up to 120 ...
Zopa fosters a unique culture rooted in its extensive lending experience, emphasizing customer-centric financial products. The company values face-to-...
Zopa • Manchester
Zopa is seeking a Customer Service Specialist to enhance customer experiences and deliver exceptional service. You'll work collaboratively to resolve customer inquiries and improve service offerings. This role is ideal for those who are customer-centric and enjoy teamwork.
You are a customer-centric individual with a strong team spirit, ready to embrace the challenges of a Customer Service Specialist role at Zopa. You thrive in collaborative environments and are dedicated to ensuring that the customer is always at the heart of everything you do. Your ability to identify opportunities for service improvement and make decisions aimed at creating exceptional customer experiences is essential. You are comfortable working in a hybrid setting, balancing time between the office and remote work. You understand the importance of delivering first-call resolutions and take ownership of each customer interaction, ensuring that every experience is positive and impactful.
In this role, you will be responsible for handling customer inquiries and providing solutions that meet their needs. You will work closely with other departments to ensure that customer issues are resolved efficiently and effectively. Your goal will be to create an exceptional customer experience every time, which may involve identifying areas for service improvement and suggesting changes to enhance the overall customer journey. You will be required to work five days a week, totaling 37.5 hours, with shifts scheduled between 8 am and 8 pm, Monday to Friday, and one weekend a month from 9 am to 5:30 pm. You will also be expected to work on some bank holidays, for which you will receive time off in lieu. Your contributions will help Zopa redefine the banking experience and ensure that customers feel valued and heard.
Zopa offers a dynamic work environment where you can grow and develop your skills while making a real impact in the finance sector. You will be part of a team that is recognized as one of the UK's Most Loved Workplaces, and you will have the opportunity to work in a company that values unconventional thinking and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission of moving finance forward. Join us at Zopa and help shape the future of banking.
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