The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • San Francisco, California
Intercom is seeking a Senior Mid-Market Account Executive to drive the growth of their new business. You'll play a key role in building a world-class sales organization. This position requires strong sales skills and a commitment to customer-centric approaches.
You have a proven track record in sales, particularly in the mid-market segment, with at least 5 years of experience driving revenue growth and building relationships with clients. You understand the importance of customer experience and are passionate about helping businesses leverage AI to enhance their customer service. You thrive in a collaborative environment and are eager to contribute to a team that values development and promotion from within. Your ability to communicate effectively and build trust with clients is one of your strongest assets, and you are comfortable navigating complex sales processes.
Experience in the tech industry, particularly with SaaS products, is a plus. Familiarity with customer service solutions and AI technologies will help you excel in this role. You are adaptable and open to learning new skills, and you have a growth mindset that aligns with Intercom's mission to innovate in customer service.
As a Senior Mid-Market Account Executive at Intercom, you will be responsible for identifying and pursuing new business opportunities within the mid-market segment. You will engage with potential clients to understand their needs and demonstrate how Intercom's AI Customer Service solutions can transform their customer experiences. You will work closely with the marketing and product teams to align strategies and ensure that the sales process is seamless and effective. Your role will involve conducting product demonstrations, negotiating contracts, and closing deals, all while maintaining a strong focus on customer satisfaction and long-term relationships.
You will also contribute to the development of sales strategies and processes that enhance the efficiency and effectiveness of the sales team. By leveraging data and insights, you will help refine the approach to target potential clients and maximize conversion rates. Collaboration with cross-functional teams will be key, as you will need to communicate client feedback and market trends to inform product development and marketing initiatives.
Intercom offers a dynamic work environment where you can grow your career and make a significant impact. You will be part of a team that values creativity, ownership, and collaboration. The company is committed to your professional development, providing opportunities for training and advancement. Additionally, you will enjoy a competitive compensation package that reflects your contributions to the company's success. Join us in our mission to set a new standard for customer service and help businesses thrive with our innovative solutions.
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