Business Travel Consultant - Italian - Start Date: March 2026

Who you are

You are a customer-focused individual with a knack for resolving issues and ensuring customer satisfaction. You possess strong communication skills, both verbal and written, and can effectively collaborate with internal teams to enhance the travel experience for users. Your ability to multitask and work independently allows you to troubleshoot urgent matters quickly, making you an asset to the Travel Experience team. You are comfortable using various tools, including Gmail, Zendesk, Slack, and Salesforce, to provide top-tier support. Your empathetic attitude and professional demeanor help you connect with travelers and understand their needs.

What you'll do

As a Business Travel Consultant, you will provide exceptional travel support via chat, calls, and emails, ensuring that travelers have a seamless experience. You will maintain up-to-date knowledge on suppliers, destinations, and systems to assist customers effectively. Your role will involve accurately handling hotel, flight, car, and rail bookings while guiding customers in self-service options on the Navan platform and app. You will respond promptly to inquiries, meeting SLA expectations, and follow company and customer policies to ensure global compliance. Additionally, you will participate in team meetings to discuss products, suppliers, and industry updates, providing valuable feedback to stakeholders on goal progress and key processes.

What we offer

At TripActions, we are committed to making travel seamless and empowering for our users. You will be part of a fast-growing team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. This role offers flexible working hours, allowing you to work rotating shifts between 7 AM and 11 PM, Monday to Sunday. Join us in powering in-person connections and enhancing the travel experience for users around the world.