Empowering tour operators with seamless booking solutions
FareHarbor, headquartered in Amsterdam, Netherlands, specializes in booking solutions for tour operators, having onboarded over 5,000 local businesses to digitize their booking processes. Acquired by Booking Holdings, FareHarbor is positioned to leverage its parent company's extensive network and re...
FareHarbor offers competitive salaries, equity options, flexible PTO, and a remote work policy to support work-life balance....
FareHarbor fosters a culture focused on empowering local operators through technology, emphasizing innovation and collaboration to enhance the travel ...
FareHarbor • Denver
FareHarbor is seeking a Technical Support Specialist fluent in German to assist clients with their reservation software. This role involves problem-solving and providing excellent customer service to enhance user experiences.
You are a detail-oriented individual with a strong customer service mindset, ready to assist clients in navigating FareHarbor's reservation software. Your fluency in German allows you to communicate effectively with our diverse client base, ensuring they receive the support they need. You thrive in a collaborative environment and are eager to learn about the travel industry and the tools that enhance client experiences. You understand the importance of being client-first and are committed to delivering exceptional service.
As a Technical Support Specialist, you will be the first point of contact for clients seeking assistance with our software. You will troubleshoot issues, provide solutions, and guide clients through the features of our platform. Your role will involve responding to inquiries via email and chat, ensuring that clients feel supported and valued. You will also collaborate with other team members to identify common issues and contribute to improving our support processes. Your insights will help shape the future of our client interactions and enhance the overall user experience.
At FareHarbor, you will be part of a vibrant team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, allowing you to stay updated on industry trends and software advancements. Our company culture emphasizes the importance of work-life balance, and we encourage you to bring your whole self to work. Join us in making experiences better for everyone.
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