About Fivetran
Effortless data integration for every business
Key Highlights
- Raised $727.7 million in total funding
- Acquired HVR and Teleport Data to enhance functionality
- 1,001+ employees with a focus on cloud-based solutions
- Headquartered in Oakland, CA with global expansion plans
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
🎁 Benefits
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
🌟 Culture
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Customer Support Engineer II
Fivetran • Dublin, Dublin, Ireland, EMEA
Overview
Fivetran is seeking a Customer Support Engineer II to provide exceptional technical support within their SaaS connector group. You'll troubleshoot complex issues and collaborate with engineering and product teams to enhance product quality. This role is based in Dublin with a hybrid work model.
Job Description
Who you are
You have a strong technical background and a customer-centric mindset, enabling you to deliver exceptional support. You thrive in troubleshooting complex issues and managing escalations with clarity and professionalism. Your ability to collaborate across regions and communicate with integrity aligns with Fivetran's values. You are committed to operational excellence and act as a technical champion for customers, ensuring their needs are met effectively.
Desirable
Experience in a SaaS environment is a plus, as is familiarity with data pipelines and modern data stacks. You understand the importance of not only resolving issues but also preventing future occurrences, contributing to a world-class support experience.
What you'll do
In this role, you will be responsible for troubleshooting complex customer issues related to Fivetran's data pipelines. You will work closely with engineering and product teams to advocate for customer needs and enhance product quality. Your role will involve managing escalations and ensuring that customers receive timely and effective support. You will also contribute to the development of best practices for customer support, focusing on both resolution and prevention of future issues.
What we offer
Fivetran offers a hybrid work model that allows for flexibility while fostering in-person collaboration. You will be part of a team that values integrity and operational excellence, working in an environment that encourages growth and development. The company is committed to making data access as simple and reliable as electricity, and you will play a key role in achieving this mission.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Fivetran.