Associate Director – Connectivity Operations(Bangkok Based, Relocation Provided)

Who you are

You have a strong background in operations management, ideally within the travel or technology sectors, and possess excellent leadership skills to drive a team of Connectivity Managers. Your experience includes managing strategic partnerships and ensuring operational excellence, which enables you to effectively contribute to Agoda's mission of connecting travelers with their desired experiences. You thrive in a multicultural environment and are adept at fostering collaboration among diverse teams.

You understand the importance of data and technology in enhancing customer experiences and driving business performance. Your analytical mindset allows you to make data-driven decisions that positively impact operational outcomes. You are passionate about travel and have a keen interest in exploring innovative solutions to improve connectivity operations.

Desirable

Experience in the travel industry or with global hotel chains is a plus, as is familiarity with product management principles. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on team goals. Your communication skills are exceptional, enabling you to build strong relationships with internal stakeholders and external partners alike.

What you'll do

As the Associate Director of Connectivity Operations, you will lead a team responsible for managing key strategic partnerships with global hotel chains. Your primary focus will be on driving operational performance and ensuring that connectivity solutions meet the needs of both Agoda and its partners. You will oversee the technical and operational aspects of these partnerships, ensuring that they align with Agoda's business objectives.

You will work closely with product teams to identify opportunities for improvement and innovation in connectivity solutions. This involves analyzing performance metrics, gathering feedback from partners, and implementing changes that enhance the overall customer experience. You will also be responsible for mentoring and developing your team, fostering a culture of continuous learning and improvement.

Collaboration is key in this role, as you will partner with various departments, including technology, marketing, and customer support, to ensure seamless integration of connectivity solutions. You will lead cross-functional initiatives aimed at optimizing processes and enhancing the efficiency of operations.

Your role will also involve regular reporting to senior management on the performance of connectivity operations, highlighting successes and areas for improvement. You will be expected to stay informed about industry trends and best practices, leveraging this knowledge to drive Agoda's connectivity strategy forward.

What we offer

Agoda provides a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about travel and technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of travel and making a meaningful impact on the experiences of travelers worldwide.