Empowering tour operators with seamless booking solutions
FareHarbor, headquartered in Amsterdam, Netherlands, specializes in booking solutions for tour operators, having onboarded over 5,000 local businesses to digitize their booking processes. Acquired by Booking Holdings, FareHarbor is positioned to leverage its parent company's extensive network and re...
FareHarbor offers competitive salaries, equity options, flexible PTO, and a remote work policy to support work-life balance....
FareHarbor fosters a culture focused on empowering local operators through technology, emphasizing innovation and collaboration to enhance the travel ...
FareHarbor is seeking an Account Manager to enhance client relationships and drive business growth. You'll work closely with clients in the experiences industry, ensuring they maximize the value of FareHarbor's tools. This role requires strong interpersonal skills and a client-first mindset.
You have a strong background in account management, ideally with experience in the travel or experiences industry. You understand the importance of building and maintaining relationships with clients, ensuring their needs are met and exceeded. Your communication skills are top-notch, allowing you to effectively convey information and foster trust with clients. You are proactive in identifying opportunities for clients to leverage FareHarbor's tools to enhance their operations and growth.
You are a team player who thrives in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. You embrace challenges and are always looking for ways to improve processes and client satisfaction. Your curiosity drives you to learn more about the industry and the unique needs of each client, enabling you to provide tailored solutions.
In this role, you will be responsible for managing a portfolio of clients, ensuring they are satisfied with FareHarbor's services and tools. You will conduct regular check-ins with clients to assess their needs and gather feedback, using this information to drive improvements in service delivery. You will collaborate with the sales and support teams to address any issues that arise and ensure a seamless experience for clients.
You will also identify opportunities for upselling and cross-selling additional services to existing clients, contributing to the overall growth of the company. Your role will involve analyzing client data to provide insights and recommendations that help clients optimize their use of FareHarbor's tools. You will participate in training sessions for clients, helping them understand how to best utilize the platform to achieve their business goals.
FareHarbor offers a dynamic work environment where you can grow your career while making a meaningful impact in the experiences industry. We value our employees and provide opportunities for professional development and advancement. Our culture is built on collaboration, integrity, and a commitment to client success. You will be part of a supportive team that encourages you to bring your whole self to work and express your creativity. We believe in the power of our people and are dedicated to helping you succeed in your role.
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