The NA Amazon Books Supply Chain and Operations team is looking for a customer-focused, driven, and analytical Instock manager. In this position, you'll have the opportunity to engage with projects that encompass every facet of the supply chain. This position is responsible for the development and execution of In-Stock strategies for Books Canada aimed at enhancing vendor operational performance. This role drives long-term strategies for the Canadian marketplace while overseeing multiple projects, including the North American Fulfillment Network (NAFN) strategy, Carton Quantity Ordering, the Heritage Law Project, the Direct Fulfillment roadmap, as well as, emerging new projects based on the business needs.
This role provides the opportunity to work with global teams and ability to influence cross-marketplace initiatives. The InStock Manager, Canada Operational Initiatives will own the definition of a roadmap that aims to drive supply chain efficiencies through the lens of delighting our customers by optimizing books availability and reduce defects to improve customer experience while reducing cost-to serve. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment, while driving high standards and earning trust.
Areas of projects ownership in Canada:
• Buying and Forecasting.
• Inventory Availability metrics (Fast Track Instock, SoROOS) and publisher’s order confirmation rate (ACR).
• Inventory Productivity - Overstock management, optimal inventory health, disposition/removals methods.
• Promise, Chargebacks, and Efficient Receive.
Key job responsibilities
• Defined independently and in collaboration with the team key operational initiatives.
• Build technical expertise in supply chain optimization systems.
• Work, liaise, and influence internal, external, and partner stakeholders.
• Leverage data to make recommendations and decisions in order to improve operational metrics.
About the team
The NA Amazon Books Supply Chain and operations team is part of the WW Books business organization. This team is responsible for US and Canada InStock Management and Services, Bulk Books Operations, and central Supply Chain and Product Management teams focus on Vendor Operational Excellence, Buying, Forecasting, Inventory Availability, Inventory Productivity, Inbound Optimization, Chargebacks, Promise, and Post Delivery Experience. Our mission is to “Delight readers, publishers, and authors by optimizing books availability and reducing defects to improve customer experience while reducing cost-to-serve. • Bachelor's degree in supply chain, operations management, or engineering.
• 2+ years’ experience in supply chain management, inbound, inventory management, or program management
• Experience problem solving independently with high attention to detail, including proven ability to manage multiple competing projects and priorities simultaneously.
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Strong communication skills
• Vendor management skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $76,000/year in our lowest geographic market up to $162,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
