Principal Solutions Architect

Who you are

You have extensive experience in solutions architecture, ideally with a focus on search and AI technologies — you understand how to align technical solutions with customer needs and can communicate complex concepts clearly to diverse audiences. Your background includes working closely with sales teams to drive technical wins and enhance customer satisfaction. You are skilled at building and maintaining relationships across all levels of customer organizations, ensuring that you can advocate effectively for their needs. You are proactive in pursuing personal and professional growth, continuously expanding your knowledge of Elastic's products and the broader market landscape.

Desirable

Experience with cloud-based solutions and a strong understanding of data security and observability principles would be advantageous. Familiarity with the sales process and the ability to create tailored collateral for different customer segments will set you apart. You are comfortable presenting at meetups and conferences, showcasing your expertise and the value of Elastic's offerings.

What you'll do

In this role, you will act as the primary technical contact for accounts within your assigned territory, guiding customers through the sales process from discovery to securing the technical win. You will deepen your expertise in Elastic products, showcasing their value in sales meetings and contributing to customer success initiatives. Your responsibilities will include providing strategic guidance to the sales team on how to position Elastic's products effectively, creating tailored solutions that meet individual customer needs, and collaborating with teammates to enhance the overall customer experience. You will also share insights on customer needs and potential product enhancements with engineering and leadership teams, acting as the voice of the customer within the organization.

What we offer

Elastic offers a dynamic work environment where you can thrive and grow your career. You will have the opportunity to work with cutting-edge technologies and contribute to innovative solutions that empower organizations to harness the power of their data. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be a great fit for our team. Join us in our mission to enable everyone to find the answers they need in real time, using all their data, at scale.