The productivity platform that connects your team
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Asana • Tokyo
Asana is seeking a Product Support Specialist to assist customers in maximizing their use of the Asana platform. You'll provide high-quality support and develop consultative relationships with users. This role requires expertise in Asana and a customer-focused mindset.
You are someone who thrives in a customer-centric environment and has a strong understanding of productivity tools, particularly Asana. You have a knack for problem-solving and enjoy helping others navigate complex issues. Your communication skills are top-notch, allowing you to convey technical information clearly and empathetically. You are adaptable and can handle a variety of customer inquiries, from basic questions to more intricate technical troubleshooting. You are committed to continuous learning and staying updated on Asana's features and best practices. You understand the importance of customer feedback in product development and are eager to amplify their voices within the organization.
In this role, you will become an expert in Asana’s platform, guiding customers through their inquiries and helping them achieve their goals. You will deliver high-quality support across various product areas, ensuring that customers receive timely and effective assistance. This may involve conducting video calls with screen sharing to diagnose and resolve issues effectively. You will also be responsible for managing support cases and ensuring that customer feedback is communicated to the product development team. Your role will require you to educate customers on best practices and help them transform their workflows using Asana. You will work closely with your team to foster a supportive environment that prioritizes customer success.
Asana offers a collaborative work environment where you can grow your skills and contribute to a mission-driven company. You will have the opportunity to work in a hybrid model, balancing in-office days with remote work. Asana values diversity and inclusion, and you will be part of a team that is dedicated to making a positive impact in the world through technology. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our success.
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