Associate Authentication Analyst

Who you are

You are a detail-oriented and energetic individual looking to start your career in the tech industry. As an Associate Authentication Analyst, you will be responsible for ensuring the quality of internal and customer-facing validation products for DigiCert software. You have a knack for organization and enjoy working with data to ensure accuracy and reliability. Your communication skills shine through as you interact with customers via phone, chat, and email, projecting a professional company image. You are proactive in recognizing trends in customer interactions and are eager to alert supervisors to any issues that arise. You are comfortable researching customer organizations and verifying contact details online, showcasing your ability to navigate various online resources effectively.

Desirable

While not required, any experience in customer support or data analysis would be beneficial. Familiarity with validation processes or software testing would also be a plus, as it would help you hit the ground running in this role.

What you'll do

In your role as an Associate Authentication Analyst, you will execute validation scripts and review completed test results to ensure they meet the necessary criteria. You will package these results into a Transferable validation product, playing a crucial role in maintaining the integrity of DigiCert's offerings. Your responsibilities will include analyzing validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems. You will coordinate the implementation or scheduling of validation testing with affected departments and personnel, ensuring smooth operations across teams. Your role will also involve answering pre-sales and customer inquiries, providing support and information to enhance customer satisfaction. You will be expected to document your findings and communicate effectively with your team to drive improvements in validation processes.

What we offer

DigiCert offers a full-time position with a hybrid schedule, requiring in-office work on Tuesdays and Wednesdays. You will work 40 hours per week and receive a competitive hourly wage of $19.23, along with a 5% annual bonus. The company fosters a collaborative environment where you can grow your skills and contribute to meaningful projects that enhance digital trust in various industries. You will be part of a team that values diversity and encourages individuals from historically underrepresented groups to apply, ensuring a rich and inclusive workplace culture.