The complete payment solution for every business
Shift4, headquartered in Center Valley, PA, is a leading fintech company specializing in integrated payment processing. Since its IPO in 2020, Shift4 has powered over $260 billion in transactions annually for hundreds of thousands of customers, including professional sports teams like the Minnesota ...
Shift4 offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
Shift4 fosters a results-driven culture focused on innovation in payment solutions, emphasizing security and reliability while encouraging collaborati...
Shift4 • Center Valley, Pennsylvania, United States
Shift4 is hiring a Customer Service Associate to provide front-line support to merchants regarding payment processing and POS systems. You'll utilize your technical curiosity and problem-solving skills in Center Valley, PA.
You are a detail-oriented individual with a knack for problem-solving and a strong desire to help others. You possess excellent communication skills, allowing you to convey complex information clearly and professionally. Your technical curiosity drives you to understand payment processing, POS systems, and the associated hardware and software. You thrive in a fast-paced environment and can manage multiple tasks efficiently while maintaining a positive attitude. You are comfortable using various communication channels, including phone, email, chat, and ticketing systems, to assist customers effectively. You have a proactive approach to learning and are eager to educate users on self-service features and digital support tools.
As a Customer Service Associate at Shift4, you will be the first point of contact for merchants seeking assistance with payment processing and related inquiries. You will answer and resolve customer inquiries regarding billing, hardware, software, and accounts, ensuring a high level of customer satisfaction. You will guide merchants through troubleshooting steps for credit card terminals and POS systems, diagnosing technical issues and escalating complex cases to higher-tier teams when necessary. Your role will involve using internal systems and knowledge bases to provide fast and accurate support, documenting cases, and following up to ensure full resolution. You will also maintain awareness of payment gateways, POS systems, APIs, and backend dashboards to enhance your support capabilities. Flexibility to work varied shifts in a 24/7/365 support team is essential.
At Shift4, you will be part of a dynamic team that is redefining commerce through innovative technology. You will have the opportunity to grow your skills in a supportive environment that values collaboration and continuous learning. We offer competitive compensation and benefits, along with the chance to work in a fast-paced, technology-driven industry. Join us in our mission to simplify complex payments ecosystems and make a meaningful impact in the world of commerce.
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