Open Source Support Engineer

Who you are

You are an early-career engineer excited about the opportunity to work with cutting-edge technology in the AI space. You have a foundational understanding of distributed systems and are eager to deepen your expertise in vector search technology. You enjoy solving real infrastructure problems and have a passion for helping others succeed in their technical endeavors. You are comfortable working directly with users and providing support to ensure they can effectively utilize open-source tools. You are a quick learner, adaptable, and ready to contribute to a fast-paced startup environment.

Desirable

Experience with open-source projects or contributions is a plus, as is familiarity with database technologies. A background in computer science or a related field will help you thrive in this role. You are enthusiastic about AI and its applications, and you are keen to be part of a team that is democratizing access to AI technologies.

What you'll do

As an Open Source Support Engineer at Zilliz, you will play a crucial role in helping developers build applications using Milvus, the leading open-source vector database. You will provide technical support to users, assisting them in troubleshooting issues and optimizing their use of the database. Your feedback will be invaluable in shaping the product's evolution, as you will be in direct contact with users in real production environments. You will also have the opportunity to learn from experienced engineers and grow into a technical expert in the field. Your contributions will directly impact the growth of the Milvus ecosystem, making vector databases more accessible to organizations worldwide.

You will engage with the developer community, answering questions and providing guidance on best practices for using Milvus. You will also participate in discussions about feature requests and improvements, ensuring that user needs are met. This role will allow you to develop a deep understanding of the technology and its applications, positioning you for future growth within the company.

What we offer

Zilliz offers a dynamic work environment where you can grow your skills and make a meaningful impact in the AI space. You will be part of a team that values collaboration and innovation, working alongside talented engineers who are passionate about their work. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth. Join us in our mission to simplify data management for AI applications and make vector databases accessible to every organization.