This role is primarily focused on quality assurance and inspection of perishable food items at dark stores, ensuring proper handling, storage, and compliance with food safety regulations. The position involves conducting inbound inspections, monitoring inventory management, and performing quality control checks throughout the receiving, stowing, and picking processes. The role also requires coordination with various teams, training staff on quality standards, and contributing to continuous improvement initiatives while maintaining detailed documentation of quality issues and rejected items.
Key job responsibilities
Key Responsibilities:
1. Inbound Inspection- Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, Dairy (Milk & milk products) and other perishable (frozen) items during the inbound at dark stores
- Conduct visual inspections of deliveries
- Check for signs of infestation, contamination, tampering, or general damage
- Randomly select and inspect cartons from each temp zones and aisles
- Focus on package integrity and product quality
2. Quality Control- Monitor for specific issues:
- Infestation (insects, rodents, or evidence of their presence)
- Contamination (physical agents like wood, glass, metal, chemicals, water)
- Damage (pressure damaged, over-ripe, or flattened cartons)
- Allergen segregation
3. Issue Management- Cross verify the rejections made by receivers to make sure no wrong rejections of good produces. Reject the damaged/defective items back to the vendor
- Alert managers immediately if quality issues are detected
- Assist in decision-making regarding rejected deliveries
4. Make a note of the items rejected during the inbound (by item/by vendor, quantity)
- Follow established workflows for handling different types of issues
5. Inventory Management- Audit the bins for any process error/critical breaches like mixing of multiple lot in same bin, expiry removal on time and moving them out from the respective zones
- Collaborate with the merchant team responsible for inventory management
- Assist in managing shrinkage and replenishment processes
- Potentially use inventory management systems to track stock level
6. Compliance-
- Ensure adherence to food safety regulations
- Maintain proper documentation for food safety and quality control measures
7. Team Coordination
- Work closely with the receiving, stowing, and selection teams
- Communicate effectively with Amazon's pick, pack, and delivery teams
8. Specialized Product Handling
- Understand and manage unique inventory challenges for different product categories:
- Perishables (meat, seafood, Eggs, bakery, milk and milk products, batters)
- Produce (handling case-level inbound, weight-based items)
9. Evaluate the quality during picking & packing process performed by the Pickers without disturbing the operation and process
10. Monitor the Packaging standards during picking and packing process
11. Perform daily/weekly audit of Bins and share daily/weekly report with the stakeholders
12. Train the Receivers and Pickers on quality, stowing etiquettes, handling SOPs and packaging
13. Continuous Improvement
- Identify areas for process improvement in quality control and inventory management
- Contribute to maintaining high accuracy rates in inventory and product quality- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel- How many years of experience do you have?
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