Merchant Banking Operations Specialist

Who you are

You have a strong background in operations, ideally within the banking or finance sector, and understand the importance of safeguarding merchant transactions. Your attention to detail ensures that you can handle exception workflows effectively, including direct debit failures and payment arrangements. You are committed to delivering positive outcomes for customers and have a passion for financial wellness. You thrive in a collaborative environment and are eager to contribute to a team that values trust and fairness.

Desirable

Experience in a similar role within the financial services industry is a plus. Familiarity with payment processing systems and banking operations will help you excel in this position. You are adaptable and can navigate the complexities of financial transactions with ease.

What you'll do

In this role, you will be responsible for managing exception workflows related to merchant banking operations. This includes handling direct debit failures, bank fails, and payment arrangements for merchants. You will work closely with various teams to ensure operational accuracy and compliance with financial regulations. Your role will involve analyzing transaction data to identify trends and areas for improvement, contributing to the overall efficiency of the banking operations team.

You will also play a key role in supporting merchants by addressing their inquiries and resolving issues related to their transactions. Your ability to communicate effectively will be essential in building trust with merchants and ensuring their financial needs are met. You will collaborate with cross-functional teams to implement process improvements and enhance the customer experience.

What we offer

At Block, you will be part of a movement that empowers individuals and retailers alike. We offer a supportive work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work with a diverse team that is committed to creating a financial system that is open to everyone. We believe in rewarding our team members for their contributions and fostering a culture of trust and collaboration. Join us in transforming the way customers manage their spending and experience financial freedom.