The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom is seeking a Staff Data Scientist to drive evidence-based decision-making and unlock actionable insights about customers and products. This role requires expertise in data analysis and collaboration with cross-functional teams.
You have a strong background in data science, with experience in generating insights that drive product strategy and enhance customer experiences. You understand how to translate complex business problems into clear analytical workstreams, and you have a knack for identifying growth opportunities through data analysis. You are comfortable working closely with sales and solutions teams, ensuring that your insights lead to actionable improvements in key commercial metrics. You thrive in a collaborative environment and are passionate about using data to inform decision-making.
As a Staff Data Scientist at Intercom, you will be part of the Research, Analytics & Data Science (RAD) team, where your primary focus will be on leveraging data to unlock insights that drive business value. You will partner with various teams to understand their needs and translate them into analytical projects that provide clarity and direction. Your work will involve analyzing customer data, identifying trends, and presenting your findings to stakeholders to inform product development and strategy. You will also play a key role in mentoring junior data scientists, sharing your expertise and helping them grow in their roles. Your contributions will directly impact how Intercom enhances its customer service offerings and improves user experiences.
Intercom offers a dynamic work environment where innovation is encouraged, and your contributions are valued. You will have the opportunity to work with cutting-edge AI technologies and be part of a team that is setting new standards in customer service. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to transform customer experiences through data-driven insights and advanced AI solutions.
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