Sr Front Desk Specialist at Lion Square Lodge

Who you are

You have experience in customer service and hospitality, ideally in a front desk or guest services role. You understand the importance of creating exceptional experiences for guests and have a knack for resolving inquiries efficiently. Your leadership skills shine as you assist in overseeing a team of Front Desk Specialists, ensuring high satisfaction standards are maintained. You are detail-oriented and possess strong communication skills, allowing you to coordinate effectively with maintenance and housekeeping teams. You are proactive in identifying potential owner leads to support business growth and are comfortable handling various forms of communication, including phone calls, emails, and chats.

Desirable

Experience in the vacation rental or hospitality industry is a plus. Familiarity with property management systems and reservation software will help you excel in this role. You are adaptable and can thrive in a fast-paced environment, managing multiple tasks while maintaining a positive attitude. A valid driver’s license is required, and you should be at least 18 years of age.

What you'll do

As a Senior Front Desk Specialist, you will play a key role in creating positive experiences for our guests. You will assist in leading a team of Front Desk Specialists, overseeing daily operations and ensuring that all guest inquiries are handled promptly and professionally. Your responsibilities will include coordinating with maintenance and housekeeping teams to verify unit availability for vendor visits and addressing any guest concerns that arise. You will also be responsible for identifying potential owner leads, contributing to the growth of our business. Your role will require you to maintain high standards of customer service, ensuring that every guest feels valued and supported throughout their stay.

What we offer

At Vacasa, we value your contributions and invest in your growth. You will be part of a company culture that emphasizes teamwork and support, allowing you to make a real impact on the homeowners and guests we serve. We offer competitive compensation at $25 per hour, with actual pay varying based on your skills, experience, education, and location. Join us and be part of a trusted industry leader in vacation rentals, where you can develop your career while creating exceptional experiences for our guests.