Customer Service Representative - Romanian and English

Who you are

You are a customer-oriented individual who thrives in a dynamic environment — your ability to communicate effectively in both Romanian and English allows you to connect with a diverse range of customers. You have a knack for problem-solving and enjoy helping others, making you an ideal fit for a role that involves mediating disputes and addressing customer concerns. Your adaptability and openness to feedback enable you to navigate the challenges that come with customer service, ensuring that every interaction is positive and impactful.

Desirable

Experience in customer service or a related field is a plus, but not mandatory — your willingness to learn and grow in this role is what truly matters. Familiarity with online marketplaces or auction platforms can give you an edge, as you will be engaging with unique items and diverse customer needs.

What you'll do

As a Customer Service Representative at Catawiki, you will engage with our customers through various channels including chat, email, phone, and social media — your role is crucial in ensuring that customer queries are addressed promptly and effectively. You will handle complex challenges and mediate disputes between buyers and sellers, striving to find solutions that satisfy both parties. Your efforts will directly contribute to customer retention and the overall growth of our business, as you ensure that our customers have a seamless experience on our platform.

You will be part of a supportive team that values collaboration and open communication — your insights and feedback will be welcomed as we continuously improve our customer service processes. You will also have the opportunity to learn from experienced colleagues and develop your skills in customer relations, making this role a great starting point for your career.

What we offer

Catawiki offers a vibrant work environment where every day brings new challenges and opportunities — you will be part of a diverse and inclusive team that is passionate about our mission. We provide comprehensive training to help you succeed in your role, along with ongoing support as you grow within the company. Our culture encourages taking ownership and driving impact, allowing you to make a meaningful contribution to our customers' experiences.

We believe in recognizing and rewarding our employees for their hard work — while specific salary details are not mentioned, we ensure competitive compensation and benefits that reflect your contributions. Join us on this exciting journey as we aim to become the world's most popular destination for special objects.