Implementation Partner, In-Store

Who you are

You have a strong background in customer success or client management, ideally with experience in onboarding and implementation processes. You excel at building relationships and have a customer-first mindset, ensuring that clients feel supported throughout their journey. You are a problem solver who can navigate challenges and develop effective strategies to help clients achieve their goals. You are comfortable managing multiple projects simultaneously and can keep them aligned with customer satisfaction. You have a knack for understanding client needs and customizing solutions to meet their unique business objectives. You are a product expert who can guide clients through the platform, helping them learn and apply tools effectively.

What you'll do

In this role, you will lead client onboarding activities, managing everything from project kick-off to training and configuration. You will oversee several implementation projects at once, ensuring they stay on schedule and meet customer goals. You will work closely with venue stakeholders to understand their objectives and tailor the SevenRooms platform to fit their needs. You will collaborate with sales and customer success teams to ensure a smooth handoff and drive product adoption. Your role will be crucial in helping clients get started quickly and effectively, setting them up for long-term success with the platform.

What we offer

You will be part of a global, collaborative team that values empathy and a customer-first approach. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse range of clients in the hospitality industry, making a meaningful impact on their operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.