Líder de SAP Customer Service (CS)

Who you are

You have extensive experience in leading customer service operations, particularly within SAP environments. Your background includes a strong understanding of SAP S/4 Utilities and the ability to implement best practices effectively. You are skilled in managing customer requests, complaints, and service orders, ensuring a seamless customer experience. You thrive in a multicultural environment and are committed to fostering innovation and continuous learning within your team.

Desirable

Experience with SAP governance and process consistency is a plus. Familiarity with regulatory compliance in customer service operations will enhance your candidacy. You are adaptable and open to learning new technologies and methodologies that can improve service delivery.

What you'll do

As the Líder de CS, you will be responsible for designing and implementing all customer service processes, including handling customer requests and complaints. You will ensure that all processes align with the Fit-to-Standard and Clean Core principles of SAP. Your role will involve mapping out CCS processes and functionalities, redesigning them as necessary to enhance efficiency and customer satisfaction. You will lead the transition from the CCS model to S/4, ensuring that all stakeholders are aligned and informed throughout the process.

You will also oversee the governance of functional processes, ensuring that operational stability is maintained post-Go-Live. Your leadership will be crucial in managing the team responsible for customer service operations, guiding them to deliver high-quality service consistently. You will collaborate with various departments to ensure that customer service processes are integrated smoothly with other business functions.

What we offer

At NEORIS, you will be part of a dynamic team that values diversity and innovation. We provide opportunities for continuous professional development through our Neoris Global Campus, which offers various learning resources. You will enjoy a supportive work environment that encourages collaboration and growth. Additionally, we offer competitive benefits, including wellness programs and financial support for childcare expenses. Join us to help shape the future of customer service in a leading digital acceleration company.