Automate your direct mail with Lob's APIs
Lob is a leading provider of direct mail and address verification APIs, enabling businesses to automate personalized offline communications. Trusted by over 10,000 customers, including major brands like Postmates and Zillow, Lob is headquartered in San Francisco, California. The company has raised $...
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, fostering a healthy work-life balance....
Lob promotes a culture of innovation and efficiency, focusing on engineering excellence and customer-centric solutions. The team values transparency a...
Lob • United States
Lob is seeking an Enterprise Account Manager to lead and expand relationships with key enterprise customers. You'll leverage your direct marketing expertise and account management experience to ensure customer success. This role requires strong collaboration with sales, product, and engineering teams.
You have a strategic mindset and a proven track record in account management, particularly within the direct marketing domain. With experience in managing enterprise-level customer relationships, you understand the importance of nurturing these connections to drive business success. Your ability to communicate effectively and build trust with clients is paramount, as you will be the primary point of contact for Lob's most critical customers. You are adept at creating and managing account plans that align with customer objectives and ensure they realize the full value of Lob's offerings. You thrive in cross-functional environments, collaborating with sales, product, engineering, and fulfillment teams to deliver exceptional service and support.
As the Enterprise Account Manager, you will take the lead in developing deep knowledge of your customers' organizational dynamics and how direct mail fits into their business strategies. You will create and manage comprehensive account plans for key customers, focusing on strategic and commercial value. Your role will involve proactive engagement with clients to ensure they are effectively utilizing Lob's products and services, ultimately driving their success and satisfaction. You will work closely with internal teams to address customer needs and challenges, ensuring a seamless experience from onboarding through ongoing support. Your insights and feedback will be invaluable in shaping Lob's product offerings and customer engagement strategies.
At Lob, we are committed to fostering a collaborative and inclusive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. As part of our team, you will have the chance to make a significant impact on the future of direct mail and help businesses transform their marketing strategies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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