Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.
Over the past 20+ years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). APEX NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, Relay Ops plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities of a RCP Program Manager under Relay Ops/NOC
We are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.
The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL and tools like R/Python would be an added advantage. They should have experience in working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, accurate analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.
Key job responsibilities
The incumbent will own the following -
1) They will be responsible for working with supply chain execution, transportation, FC, carriers and other Amazon teams to identify pain points and scope out large high impact projects
2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.
4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis
5) They will liaise across functions to drive their project and help clear issues and bottlenecks.
6) They will work with technology teams to scope out and drive any tech changes that are needed
About the team
NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem-solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 1+ years of Amazon (blue badge/FTE) experience
- Experience defining program requirements and using data and metrics to determine improvements- 2+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
