Operational Excellence Lead (x/f/m)

Who you are

You have a strong background in operational excellence, ideally with experience in customer operations. You are skilled in identifying and implementing process improvements that enhance efficiency and effectiveness. Your analytical mindset allows you to leverage data-driven insights to inform decision-making and drive performance. You are a collaborative leader who enjoys working closely with cross-functional teams to achieve common goals. You are passionate about improving service quality and customer satisfaction, and you thrive in environments where continuous improvement is valued. You have a proven track record of developing and implementing KPIs and automated dashboards to monitor performance effectively.

What you'll do

As the Operational Excellence Lead at Doctolib, you will play a pivotal role in the continuous improvement of our customer operations. You will work with your team to identify tactical and strategic enhancements that can be made to our processes. Your responsibilities will include developing and implementing standards and best practices for operational excellence, as well as analyzing existing processes to uncover optimization opportunities. You will collaborate closely with management and relevant stakeholders to ensure that improvements align with the company's goals. You will also be responsible for creating transparent and impactful reporting mechanisms that communicate performance metrics to the broader organization. Your innovative spirit and focus on continuous improvement will help drive measurable value and enhance the overall customer experience.

What we offer

At Doctolib, we are committed to transforming healthcare through digital solutions. We offer a supportive work environment where your contributions will directly impact the quality of healthcare services. You will have the opportunity to work with a talented team dedicated to excellence in customer operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to shape the future of healthcare.