Sr. Staff Technical Solutions

Who you are

You have extensive experience in technical solutions, ideally with a background in data engineering or a related field. You possess strong troubleshooting skills and are adept at analyzing complex systems to resolve customer issues effectively. Your communication skills enable you to bridge the gap between technical teams and customers, ensuring that all escalations are handled with precision and care. You are familiar with cloud technologies, particularly AWS, and have experience working with data processing frameworks like Apache Spark. Your proficiency in programming languages such as Python and SQL allows you to provide in-depth technical guidance and support.

Desirable

Experience with machine learning frameworks or data analytics tools would be a plus. Familiarity with customer support processes and best practices in technical documentation can enhance your effectiveness in this role.

What you'll do

In this role, you will be responsible for troubleshooting and resolving complex customer issues related to the Databricks platform. You will analyze core component metrics and logs to identify the root causes of problems and provide actionable solutions. Collaborating closely with the frontline support team, you will act as the first line of defense for engineering, ensuring that all issues are vetted before reaching the engineering team. You will also contribute to the development of detailed troubleshooting guides and runbooks to assist the support team in their efforts. Additionally, you will provide suggestions and best practice guidance for improving performance in customer-specific environments, ensuring that customers can maximize the value of the Databricks platform.

What we offer

At Databricks, you will be part of a team that is dedicated to solving some of the world's toughest problems through data and AI. We offer a collaborative work environment where your contributions will have a direct impact on our customers' success. You will have opportunities for professional growth and development, working alongside talented engineers and data scientists. Our commitment to diversity and inclusion means that we value different perspectives and experiences, fostering a culture where everyone can thrive. Competitive compensation and benefits are part of our offering, ensuring that you are rewarded for your hard work and dedication.