Customer Success Manager III

Who you are

You have a proven track record in customer success or account management, ideally with experience in technology or SaaS environments. Your ability to build and maintain strong relationships with clients is one of your key strengths — you understand the importance of being a trusted advisor and advocate for your customers. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service and value to clients. You are results-oriented and have a passion for helping customers achieve their goals through effective product adoption and utilization. You possess excellent communication skills, both verbal and written, allowing you to convey complex information clearly and effectively. You are comfortable analyzing customer data to identify trends and opportunities for improvement, and you are proactive in addressing any issues that may arise.

Desirable

Experience in a fast-paced, high-growth company is a plus, as is familiarity with CRM tools and customer success software. A background in sales or marketing can also be beneficial, as it provides a broader understanding of the customer journey and how to enhance customer experiences.

What you'll do

In this role, you will act as an extension of our strategic customers, proactively advocating for their needs within ZoomInfo. You will develop trusted advisor relationships with key stakeholders, ensuring that they derive maximum value from our products and services. You will be responsible for creating and executing strategic account plans that align with customer objectives and drive product adoption. Regular business reviews will be part of your responsibilities, where you will assess customer satisfaction and identify areas for improvement. You will collaborate closely with sales, product, and support teams to ensure a seamless customer experience and address any challenges that may arise. Your role will also involve tracking customer success metrics and reporting on progress to internal stakeholders, helping to inform product development and service enhancements.

What we offer

At ZoomInfo, we provide world-class training and support to help you thrive in your role. You will be surrounded by a team of dedicated professionals who are committed to your success and growth. Our culture emphasizes creativity, innovation, and accountability, allowing you to make a meaningful impact in your position. We believe in celebrating wins and fostering a collaborative environment where everyone can contribute to our shared goals. As part of our team, you will have the opportunity to work with some of the most iconic companies in the industry, helping them achieve their objectives and drive their success with our solutions.