Entrenador de capacitación, ACES Learning

Who you are

You are a motivated individual eager to contribute to Amazon's mission of being the most customer-centric company on Earth. As a Customer Operations Trainer, you will act as a supervisor of processes, ensuring that new leaders and associates receive the training they need to excel in their roles. You are detail-oriented and committed to maintaining updated training records, ensuring that all associates are well-prepared for their responsibilities.

You have a passion for teaching and guiding others, providing continuous support to associates as they navigate their learning curves. Your ability to analyze data daily will help you improve the learning experience for new hires, making you an essential part of the team. You thrive in a fast-paced environment and are ready to work hard, have fun, and make history with Amazon.

What you'll do

In this role, you will be responsible for training new associates and leaders at the site, ensuring they understand the standard processes and can execute them effectively. You will conduct regular follow-ups with associates to monitor their progress and provide additional support as needed. Your expertise in the processes will be crucial in delivering effective training sessions and workshops.

You will also be tasked with observing opportunities for improvement in training methods and materials, ensuring that the training provided is relevant and impactful. By using data to inform your training strategies, you will help enhance the overall learning experience for new associates, contributing to their success and the success of the team.

Collaboration with supervisors and managers will be key, as you will work together to ensure that all training records are kept up to date and that the training programs align with operational goals. Your role will be pivotal in fostering a culture of continuous learning and improvement within the team.

What we offer

Amazon offers a competitive base salary of $16,125 per month, along with superior benefits beyond the legal requirements. You will have the opportunity to work in a dynamic environment where your contributions directly impact the customer experience. Join us in our mission to be the most customer-centric company in the world, and be part of a team that values hard work, innovation, and collaboration.