Head of CX Enablement

Who you are

You are a people-first enablement leader with a proven track record of developing strong teams and driving measurable impact across customer-facing organizations. With a clear point of view on how enablement should support real behavior change, you understand that knowledge transfer alone is not enough. You thrive on partnering with senior leaders to set direction and ensure high-quality execution through your team. Your experience in customer success or related fields has equipped you with the skills necessary to lead effectively in a dynamic environment.

You bring a wealth of experience in enablement strategy, having successfully managed teams of Enablement Managers and Instructional Designers. Your ability to align enablement efforts with customer experience priorities is key to your success. You are energized by the challenge of ensuring that post-sales teams, including Customer Success, Customer Support, Professional Services, and Renewals, are consistently enabled to perform at their best. You are passionate about building technology that drives positive change and fostering a culture where everyone feels they belong.

Desirable

Experience in a technology platform environment is a plus, as is familiarity with collaboration tools. You have a strong understanding of customer success metrics and how to leverage them to drive team performance. Your leadership style is inclusive, and you are committed to creating an environment where all team members can thrive.

What you'll do

In this role, you will set the direction for CX enablement and manage a team dedicated to enhancing the capabilities of our global Customer Experience organization. You will be responsible for developing and executing enablement strategies that align with the overall goals of the company. This includes creating training programs, resources, and tools that empower our post-sales teams to deliver exceptional service to our customers.

You will work closely with senior leaders to identify key priorities and ensure that enablement initiatives are effectively supporting those goals. Your role will involve regular collaboration with various departments to gather insights and feedback, which will inform the development of training materials and enablement resources. You will also be accountable for measuring the impact of enablement efforts, using data to drive continuous improvement.

As a leader, you will mentor and develop your team, fostering a culture of learning and growth. You will encourage innovation and creativity in the development of enablement programs, ensuring that they are engaging and effective. Your ability to communicate clearly and effectively will be essential as you present strategies and results to stakeholders at all levels of the organization.

What we offer

Asana offers a collaborative and inclusive work environment where you can make a meaningful impact. You will have the opportunity to work with a diverse team across multiple offices, including New York City, San Francisco, and Chicago. We provide flexible hybrid work models to ensure that all team members can collaborate effectively, regardless of their location. Join us in building technology that drives positive change and a culture where everyone feels they belong.