Business Analyst

The opportunity 

As a Business Analyst, you will be instrumental in ensuring that Inception’s AI solutions meet the operational and strategic needs of our clients. This role requires strong analytical skills, client-focused problem-solving abilities, and expertise in understanding and translating client requirements into actionable insights for cross-functional teams. Working closely with customer success and delivery teams, you will support the Director - Customer Success in optimizing solution delivery, enhancing client satisfaction, and improving overall service quality.  

 

Your key responsibilities  

Client Requirements Gathering & Analysis 

• Collaborate with clients to understand their business goals, challenges, and requirements, ensuring solutions are aligned with their strategic objectives. 

• Conduct in-depth business analysis to translate client needs into technical requirements, workflows, and specifications for development and delivery teams. 

• Document and maintain a detailed record of client requirements, use cases, and deliverables, providing clarity and direction throughout the solution lifecycle. 

Data Analysis & Insights Generation 

• Analyze client and operational data to identify trends, performance gaps, and opportunities for improvement, supporting data-driven decision-making. 

• Generate actionable insights from data analysis to recommend enhancements in delivery processes and client engagement practices. 

• Develop reports, dashboards, and visualizations to communicate key findings and progress updates to internal stakeholders and clients. 

Process Improvement & Optimization 

• Identify areas for process improvement within the delivery organization, proposing and implementing changes to enhance efficiency, quality, and client satisfaction. 

• Collaborate with cross-functional teams to streamline delivery processes, enabling scalability and consistency in client experiences. 

• Support the Director - Customer Success in implementing best practices for project management, documentation, and communication. 

Cross-functional Collaboration & Stakeholder Management 

• Act as a liaison between client-facing and technical teams, ensuring clear communication and alignment on client requirements and delivery timelines. 

• Work closely with product, engineering, and customer success teams to ensure smooth delivery and continuous improvement of solutions. 

• Assist in coordinating workshops, training sessions, and regular client meetings, gathering feedback and documenting outcomes for continuous improvement. 

 

Skills and attributes for success  

• Bachelor’s degree in Business, Finance, Computer Science, or a related field; advanced degree or certification in business analysis is a plus. 

• 3+ years of experience as a business analyst or in a similar role within a delivery-focused or technology-driven environment. 

• Strong analytical and problem-solving skills, with a proven track record of translating client requirements into actionable insights. 

• Excellent written and verbal communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders. 

• Proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI) and familiarity with project management tools (e.g., Jira, Asana). 

• Knowledge of AI, machine learning, or SaaS products is a plus, as well as experience in the financial or technology sectors.