Associate Customer Success Manager

Who you are

You have experience in Customer Success, Account Management, Business Development, or another client-facing role — you understand the importance of building relationships and ensuring customer satisfaction. Your ability to discuss, understand, and work within complex projects and processes sets you apart. You are skilled at managing multiple projects simultaneously while paying strict attention to details, ensuring that nothing falls through the cracks. Excellent listening, verbal, and written communication skills are your strengths, allowing you to effectively convey information and solutions to customers. You are self-directed and self-motivated, thriving in an environment where you can take initiative and drive results. A BA/BS degree or equivalent experience is preferred, providing you with a solid foundation for this role.

What you'll do

As an Associate Customer Success Manager at Five9, you will be the trusted partner for customers, guiding them through the use of our products and services. You will quarterback experiences by coordinating with various cross-functional teams at Five9 on behalf of the customer, ensuring their needs are met. Your understanding of Five9's products, services, and support processes will be crucial in addressing customer issues and concerns effectively. You will ensure the timely and successful delivery of our solutions according to customer needs and objectives, acting as a key point of contact for high-severity requests or issue escalations as needed. Your role will involve fostering strong relationships with customers, understanding their use cases, and providing effective solutions to enhance their experience with our cloud contact center software.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. You will join a team that values collaboration and innovation, contributing to a culture that encourages growth and development. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. As part of our commitment to employee well-being, we provide a supportive work environment where you can thrive and make a meaningful impact on customer experiences. Join us in bringing joy to customer experience and be part of a team that is dedicated to excellence.