Technical Consultant – Operations Engineer for Managed Cloud Services

Who you are

You have a strong technical background with experience in deploying and supporting enterprise systems, particularly in GIS implementations. Your customer-facing skills are top-notch, allowing you to effectively communicate and collaborate with clients to understand their needs and provide tailored solutions. You are adept at learning quickly and can navigate complex environments, ensuring that you can troubleshoot and resolve issues efficiently. Your expertise in cloud technologies, particularly AWS and Azure, enables you to optimize processes and enhance customer deployments. You thrive in a multi-disciplinary team environment, working collaboratively to achieve common goals and drive customer success.

Desirable

Experience with automation tools and scripting languages is a plus, as it will help you streamline operations and improve deployment processes. Familiarity with GIS technologies and tools will also be beneficial in understanding customer requirements and providing effective solutions.

What you'll do

In this role, you will work closely with a cross-functional team to deploy cloud solutions for a diverse range of customers, including commercial enterprises and government agencies. You will be responsible for deploying and administering ArcGIS in cloud environments, ensuring that systems are optimized for performance and reliability. Your role will involve monitoring customer environments, troubleshooting issues, and implementing solutions that enhance operational efficiency. You will also research and develop new offerings that leverage emerging cloud technologies, adding value to existing deployments and helping to drive innovation within the organization.

You will engage with customers to understand their unique challenges and provide expert guidance on best practices for GIS implementations. Your ability to communicate complex technical concepts in a clear and concise manner will be essential in building strong relationships with clients. You will contribute to the continuous improvement of processes and tools used within the Managed Cloud Services program, ensuring that the team delivers exceptional support to customers.

What we offer

Esri provides a collaborative work environment where you can grow your skills and advance your career. You will have the opportunity to work on impactful projects that support organizations in implementing and sustaining enterprise systems. The company values innovation and encourages you to explore new technologies and solutions that can enhance customer experiences. You will be part of a dedicated team that is committed to delivering high-quality support and solutions to complex customer deployments, making a meaningful difference in the GIS community.