Transforming Order-to-Cash for better business relationships
Versapay, headquartered in Toronto, Ontario, specializes in Customer-Centric Order-to-Cash solutions that streamline financial processes for mid-market and enterprise businesses. Trusted by clients across various industries, Versapay enhances customer experiences and helps CFOs accelerate cash conve...
Versapay offers competitive salaries, equity options, flexible PTO policies, and a remote work option to support work-life balance. Employees also ben...
Versapay promotes a culture of innovation and customer focus, encouraging employees to contribute ideas that enhance the customer experience. The comp...
Versapay • United States (Remote)
Versapay is hiring a Technical Support Specialist to act as a bridge between customers and product/engineering teams. You'll resolve complex technical issues involving integrations and workflows. This role requires advanced troubleshooting skills and deep product knowledge.
You have a strong background in technical support, ideally with experience in resolving complex issues related to integrations and APIs. Your advanced troubleshooting skills enable you to diagnose and resolve technical problems efficiently, ensuring customer satisfaction. You possess deep product knowledge that allows you to communicate effectively with both customers and internal teams. You are comfortable coordinating across multiple teams to drive continuous improvement in product and support processes. You thrive in a collaborative environment and are passionate about helping customers succeed with the solutions provided by Versapay.
Experience with ERP systems and a solid understanding of accounts receivable processes would be beneficial. Familiarity with B2B payment systems and the ability to analyze customer feedback for product enhancements are also advantageous.
As a Technical Support Specialist at Versapay, you will be the technical bridge between our customers and the product/engineering teams. Your primary responsibility will be to resolve escalated, complex technical issues that often involve integrations, APIs, and ERP workflows. You will work closely with customers to understand their challenges and provide effective solutions. In addition to troubleshooting, you will drive continuous improvement initiatives within both product and support processes, ensuring that our solutions meet customer needs effectively. You will also document technical issues and solutions to enhance the knowledge base for future reference. Your role will require you to stay updated on product features and enhancements to provide the best support possible.
Versapay offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals who are dedicated to transforming accounts receivable processes. We provide competitive compensation and benefits, along with a culture that values collaboration and innovation. Join us in making a significant impact on how finance teams operate and succeed in their roles.
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