Simplifying e-commerce for LATAM businesses
DEUNA is a fintech company based in Palo Alto, California, specializing in e-commerce solutions for the LATAM market. By providing a single integration platform, DEUNA addresses critical challenges such as conversion rates, payment acceptance, and fraud prevention. The company has rapidly gained tra...
DEUNA offers competitive salaries, equity options, flexible remote work policies, and generous PTO to promote work-life balance....
DEUNA fosters a results-driven culture focused on solving real-world e-commerce problems in LATAM, encouraging innovation and collaboration among its ...
DEUNA • Ciudad de México
DEUNA is seeking a Senior Account Manager to drive strategic customer relationships and revenue growth. You'll collaborate with various teams to ensure customer success and retention. This role requires experience with HubSpot, Jira, and Slack.
You have 5+ years of experience in account management, demonstrating a strong ability to build and maintain strategic customer relationships. Your background includes working with large enterprises, where you've successfully driven revenue growth and customer retention. You are a trusted advisor and problem solver, capable of navigating complex customer needs and providing tailored solutions. Your experience with payment orchestration, PSPs, or gateways is a significant asset, as it allows you to understand the intricacies of the industry. You are proficient in tools such as HubSpot, Jira, and Slack, which you use to manage customer interactions and internal communications effectively. You possess a strong desire to succeed and are motivated by the impact you can have on your customers' businesses.
In this role, you will own a portfolio of strategic customers, managing their full lifecycle from onboarding to growth and retention. You will act as a commercial owner, ensuring that customers launch quickly and scale effectively with DEUNA's solutions. Your responsibilities will include collaborating closely with Sales, Implementation, Technical Account Management, Product, and Operations teams to facilitate smooth customer experiences. You will drive expansion revenue by identifying opportunities for growth within your accounts and ensuring that customers view you as a strategic partner rather than just a vendor. You will also be responsible for tracking customer success metrics and reporting on progress to internal stakeholders. Your leadership will be crucial in fostering long-term partnerships that benefit both DEUNA and its customers.
At DEUNA, you will be part of a rapidly growing startup that is revolutionizing global commerce. We offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to shape the future of payments and make a significant impact on the digital economy in Mexico and beyond. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to simplify global payments and enhance customer experiences.
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