Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a Customer Success Manager to join our team and own retention and expansion of customers. The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software.
This is a full-time, hybrid position based out of our Denver, CO or Oakland, CA offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Catalyst, Outreach, Salesforce, Slack, Looker, Sigma
What You’ll Do
CSMs have between 250-350 accounts.
Own net retention of your book of business by retaining and expanding customers.
Holding calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades.
Driving scaled campaigns (webinars, campaigns, offerings, etc) to generate more usage and overall retention.
Managing a PQL flow to grow and protect usage (e.g. new connectors and saving existing connectors).
Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Sales Engineers to uncover additional use cases for expansion.
Work cross-functionally with support, solution architects, marketing, product, and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
Be the customer advocate, and provide feedback internally to product, support, and other teams that can help grow Fivetran’s value to customers.
Develop customer relationships with the goal of creating customer advocates.
Skills We’re Looking For
Experience in a SaaS quota-carrying sales or customer success role.
Experience in analytics/data tools is a plus!
Being customer-centric - building relationships, understanding customer needs, and how we are delivering value.
Track record of hitting or exceeding your goals and MBOs.
The right balance of self-confidence and humility to lead as an individual contributor.
Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow.
Ability to manage multiple projects and tasks, while staying organized and efficient.
Experience with Salesforce is a must.
This position qualifies for Fivetran’s incentive plan, and it’s common for employees in this role to achieve the total on-target earnings.
#LI-HYBRID #LI-LW1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Perks and Benefits
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
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