Product Support Operations Associate, Weekend Shift

Who you are

You are someone who thrives in a support environment and has a keen interest in user experience. You may have prior experience or knowledge in user support, which will help you understand the needs of our customers. You are eager to learn about Stripe's products and the financial industry, and you are motivated to contribute to process improvement initiatives. You are flexible and willing to work a weekend shift pattern, demonstrating your commitment to providing support when it is needed most.

What you'll do

As a Product Support Operations Associate, you will be part of a global team dedicated to designing, implementing, and growing support operations. Your role will involve handling support cases, ensuring that users receive timely and effective assistance. You will collaborate with various teams to identify operational challenges and propose solutions that enhance the support experience. You will also engage in process improvement initiatives, contributing to the overall efficiency of the support operations. Your work will directly impact the satisfaction of Stripe users, helping them navigate our platform effectively.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work in a dynamic environment where your contributions are valued. We provide a supportive culture that encourages professional growth and development. You will be part of a team that is committed to excellence in user support, and you will have access to resources that will help you succeed in your role. We believe in investing in our employees and providing them with the tools they need to thrive.