The Australian Fulfilment by Amazon (FBA) team is seeking a highly motivated, data-driven Program Manager to drive Seller Returns and Inbound Seller Experience for our sellers. A successful Program Manager must have strong analytical abilities, relationship building and communication skills, an ability to work under tight deadlines, a track record of delivering results and be an independent self-starter. This role will be instrumental in improving operational efficiency, reducing costs, and enhancing seller satisfaction across the FBA network.
The role is located in Bengaluru, India (together with other teammates that support the Australia marketplace) and reports into the head of FBA Supply Chain in Australia. Strong SQL skills at a Business Analyst level are a prerequisite for the role.
Key job responsibilities
• Drive end-to-end program management of FBA seller returns and inbound processes for the Australian market
• Partner with cross-functional teams including Supply Chain, Operations, Tech, Product, and Account Management to drive process improvements
• Audit and hold other internal teams accountable through metrics, meetings, processes (e.g. SOPs or automation) and effectively communicate with key stakeholders.
• Analyze large datasets to identify trends, bottlenecks, and opportunities for process improvement
• Develop and track key metrics for returns processing and inbound receiving efficiency
• Create and maintain dashboards for real-time monitoring of operational metrics
• Provide regular reporting and insights to leadership team in Australia
• Join meetings with AU stakeholders that could start as early as 5:30am IST
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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