Empowering renters with flexible payment solutions
Flex is a mobile application designed to provide renters with flexible payment options for their rent, allowing users to reschedule payments and protect their funds with Overdraft Protection. Headquartered in Midtown Manhattan, New York, Flex has raised $225.1 million in Series B funding and serves ...
Flex offers a range of benefits including unlimited paid time off, 100% company-paid medical, dental, and vision coverage, and a 401(k) plan with comp...
Flex fosters a culture focused on financial empowerment and flexibility for renters, emphasizing the importance of addressing the challenges of monthl...
Flex • New York, New York, United States
Flex is seeking a Senior Manager, Account Management to lead a team of Account Managers and manage a portfolio of clients. This role is based in New York and focuses on enhancing the rent payment experience for users.
You have extensive experience in account management, ideally within the FinTech sector, and a proven track record of leading teams to success. You understand the nuances of client relationships and are adept at fostering strong partnerships that drive business growth. Your leadership style is collaborative, and you thrive in environments where you can mentor and develop your team members. You are results-oriented and have a keen eye for identifying opportunities to enhance client satisfaction and retention. You are passionate about creating innovative solutions that empower users and improve their financial experiences. You are comfortable navigating the challenges of a growth-stage company and are excited about the opportunity to make a significant impact.
As the Senior Manager of Account Management, you will lead a dedicated team of Account Managers, guiding them in managing client portfolios effectively. You will be responsible for developing strategies that enhance client engagement and satisfaction, ensuring that our users have the best possible experience with our rent payment solutions. You will work closely with cross-functional teams to align client needs with product offerings, driving improvements and innovations that meet market demands. Your role will involve analyzing client feedback and performance metrics to identify areas for improvement and growth. You will also play a key role in onboarding new clients, ensuring a smooth transition and integration into our services. Regularly, you will report on team performance and client satisfaction metrics to senior leadership, providing insights and recommendations for future initiatives.
At Flex, we provide a competitive benefits package that includes medical, dental, and vision coverage from day one. You will have access to company equity and a 401(k) plan with a company match starting in 2026. We believe in work-life balance, offering unlimited paid time off along with 13 company-paid holidays. Our parental leave policy supports our employees during significant life events. Additionally, you will receive a free Flex subscription, allowing you to experience our services firsthand. We are committed to fostering a supportive and inclusive work environment where every team member can thrive.
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