The everything store and cloud computing leader
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Bengaluru, Karnataka, IND
Amazon is seeking a Program Manager for Ops Excellence to drive solutions that enhance customer and operations experience. You'll collaborate across multiple teams to deliver impactful projects. This role requires strong project management skills and experience in operations.
You have a proven track record in program management, ideally with experience in operations and risk compliance. You excel at identifying areas for improvement and have a strong analytical mindset to define root causes and develop effective solutions. Your ability to collaborate with various stakeholders ensures successful project delivery, and you thrive in fast-paced environments where deadlines are critical. You are detail-oriented and possess excellent communication skills, allowing you to articulate project goals and progress effectively.
Experience in a similar role within a large organization like Amazon is a plus. Familiarity with customer-centric operations and compliance standards will help you navigate the complexities of this position. A background in data analysis or process improvement methodologies can enhance your effectiveness in this role.
As a Program Manager in Ops Excellence, you will lead significant initiatives that aim to improve Amazon's customer experience and operational efficiency. You will manage the complete project lifecycle, from problem definition and scoping to designing solutions and ensuring their successful rollout. Your role will involve collaborating with operations, capacity planning, and learning & development teams to identify key areas for improvement and implement effective strategies. You will also work closely with external tech partners and program teams to ensure alignment and successful execution of projects. Your ability to prioritize tasks and manage multiple projects simultaneously will be crucial to your success in this role.
At Amazon, you will be part of a team that is dedicated to setting the industry standard for customer innovation and experience. We provide a supportive environment where you can grow your skills and advance your career. You will have the opportunity to work on high-impact projects that directly contribute to our mission of being the earth’s most customer-centric business. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in making a difference in the world of operations and customer experience.
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