Help Desk - Analyst

Who you are

You are an entry-level IT Helpdesk Analyst with a strong commitment to providing excellent customer service. You thrive in a fast-paced environment and are eager to assist customers with their technical issues. Your communication skills are top-notch, allowing you to effectively interact with customers via phone, email, and Teams. You are detail-oriented and capable of documenting solutions to ensure a smooth support process. You understand the importance of troubleshooting and are ready to escalate unresolved cases to ensure customer satisfaction.

What you'll do

As an IT Helpdesk Analyst at Verifone, you will serve as the first point of contact for customers needing technical assistance. You will respond to inquiries through various channels, including phone, email, and Teams, ensuring that each customer receives prompt and effective support. Your responsibilities will include investigating issues, maintaining systems, and documenting solutions to enhance the support process. You will work closely with other team members to escalate unresolved cases and ensure that all customer concerns are addressed in a timely manner. Your role is crucial in maintaining customer happiness and supporting Verifone's commitment to excellence in electronic payment solutions.

What we offer

At Verifone, you will be part of a diverse and dynamic work environment that values innovation and results. We offer opportunities for personal and professional growth, allowing you to excel in your career. You will be part of a team that is dedicated to leading the payments industry through experience and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in our mission to deliver innovative payment solutions around the world.