Transforming business communications with AI technology
Dialpad is an AI-powered cloud communications platform headquartered in San Ramon, CA, that transforms how businesses communicate. With over 1,000 employees and $450 million in funding, Dialpad serves notable clients like Asana, Stripe, TED, and Uber. The platform offers seamless integration with to...
Dialpad provides company stock options, a continued education stipend, and stipends for cell phone, home internet, and gym memberships. Employees enjo...
Dialpad fosters a culture focused on innovation and AI-driven solutions, encouraging a remote-friendly environment that supports collaboration across ...
Dialpad • Kitchener, Canada
Dialpad is seeking a Customer Success Manager for Key Accounts to enhance customer satisfaction and drive adoption of their AI-powered communications platform. This role requires strong interpersonal skills and a passion for helping customers succeed.
You have a strong background in customer success or account management, ideally with experience in technology or SaaS environments. You excel at building relationships and understanding customer needs, ensuring they derive maximum value from the solutions provided. Your approach is proactive, and you are driven by results, always looking for ways to improve customer satisfaction and retention. You possess excellent communication skills, allowing you to convey complex information clearly and effectively. You are a team player who thrives in collaborative environments and enjoys working with cross-functional teams to achieve common goals. You are adaptable and open to feedback, continuously seeking to enhance your skills and knowledge in customer success.
In this role, you will serve as a trusted advisor to your assigned customers, helping them navigate the Dialpad platform and maximize its benefits. You will be responsible for onboarding new clients, ensuring they understand how to use the platform effectively. You will monitor customer engagement and satisfaction, proactively addressing any issues that arise. Your goal will be to drive adoption of Dialpad's solutions, working closely with customers to identify opportunities for deeper integration into their workflows. You will collaborate with sales and product teams to relay customer feedback and advocate for enhancements that will improve the user experience. Additionally, you will conduct regular check-ins with customers to assess their needs and ensure they are achieving their desired outcomes.
Dialpad offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming customer communications through AI technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes inclusion and diversity, and we are committed to creating a supportive workplace where everyone can thrive.
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