We are looking for someone to lead data management and governance for reverse operations across Brazil's fulfillment centers, sorting centers, and delivery stations, as part of the Reverse & Sustainable Transportation team.
Key job responsibilities
- Develop and maintain operational and strategic Key Performance Indicators (KPIs) for reverse logistics operations
- Implement system improvements to enhance the efficiency of reverse operations
- Create and maintain Standard Operating Procedures (SOPs) across the network
- Analyze operational data to identify opportunities for process optimization
- Develop analytical reports and documentation to support business decisions
A day in the life
- Create and monitor KPIs to measure reverse logistics performance, including return processing time, transportation costs, and standard operating procedures (SOP) compliance execution
- Analyze system data to identify and implement improvements that increase operational efficiency by reducing processing time and costs
- Audit network compliance with reverse logistics SOPs and provide recommendations to operation managers
- Generate daily performance reports for leadership teams to support strategic decision-making
- Partner with IT teams to enhance data collection methods and reporting systems
- Collaborate with peers to implement process improvements based on data analysis
- Present weekly operational metrics to stakeholders
About the team
The Sustainable Transportation & Reverse Operations (STRO) team is a newly established division within Amazon's Transportation organization in Brazil .
Our mission is to establish a reverse logistics operations program structure, grouping projects and initiatives that are disperse within other team while maintaining our commitment to sustainability and operational excellence.
As a growing team, we offer unique opportunities to:
- Shape the reverse logistics operations from the ground up in Brazil
- Drive meaningful impact through sustainable transportation initiatives
- Collaborate with global teams across multiple regions
- Innovate and implement new solutions in an emerging field
- Apply lessons learned from traditional transportation operations to reverse logistics
Our team culture emphasizes:
- Innovation and experimentation
- Data-driven decision making
- Cross-functional collaboration
- Sustainability-focused solutions
- Customer-centric approach- Bachelor's degree
- Experience working cross functionally with tech and non-tech teams
- Experience defining and implementing process improvement initiatives using data and metrics;
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Advanced English- Experience building processes, project management, and schedules
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
