Customer Success Engineer

Who you are

You have a strong background in customer success engineering, ideally with experience in digital adoption platforms or similar technologies. Your ability to analyze customer needs and provide tailored solutions is key to ensuring clients maximize the value of WalkMe's offerings. You are proactive in your approach, utilizing insights and data to anticipate customer requirements and drive engagement. Your communication skills allow you to effectively bridge the gap between technical capabilities and business outcomes, making you a trusted advisor to clients. You thrive in collaborative environments, working closely with cross-functional teams to enhance customer satisfaction and retention. You understand the importance of continuous improvement and are committed to helping customers achieve their digital transformation goals.

Desirable

Experience with SAP solutions or similar enterprise software is a plus. Familiarity with AI insights and analytics tools will enhance your ability to provide value to customers. A background in implementation or advisory roles will be beneficial in this position.

What you'll do

As a Customer Success Engineer at WalkMe, you will be responsible for driving customer adoption and satisfaction through strategic initiatives. You will analyze customer reports and feedback to identify areas for improvement and proactively engage with clients to enhance their experience with WalkMe's solutions. Your role will involve advising customers on best practices and implementation strategies to ensure they are leveraging the full potential of the Digital Adoption Platform. You will collaborate with product teams to relay customer insights and contribute to product enhancements that align with user needs. Additionally, you will participate in training sessions and workshops to empower customers and improve their understanding of WalkMe's features. Your efforts will directly impact customer retention and growth, making you a vital part of the customer success team.

What we offer

WalkMe provides a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a talented team dedicated to transforming the digital landscape for businesses. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to revolutionize the digital transformation journey for organizations worldwide.